If delays are caused by us, we will notify you immediately and provide compensation (e.g., partial payment waiver, free accessories) based on delay duration. Emergency capacity will be activated to accelerate delivery and minimize your losses.
Q What is your maximum monthly production capacity? Can you handle seasonal large orders?
A
We have 5 standardized production lines: 300,000 aroma diffusers/month and 300,000 wax melt warmers/month. Seasonal large orders are accepted with advance capacity planning and material preparation to ensure on-time delivery during peak seasons.
Q Can you meet rush order requirements? How is the rush fee calculated?
A
Yes. Rush orders receive priority production based on urgency and capacity, ensuring shortest delivery time. Rush fees are determined by order specifics.
Q What is the bulk production lead time?
A
Regular lead time is 30-45 working days, depending on order quantity and customization complexity. A detailed production schedule with key milestones will be provided after order confirmation.
Equipped with a complete set of facilities and a well-structured team, we are capable of providing customers with comprehensive customized products, boasting first-class quality and reliable supply capacity.
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