Q Do you supply spare parts for after-sales repair?
A Long-term supply of after-sales spare parts at cost price is available. A spare part list and repair manual are provided to facilitate end-customer maintenance.
Q How to handle bulk product quality issues (rework, replenishment, refund)?
A
After mutual confirmation of quality issues, solutions depend on severity:
Free rework for products with minor defects.
Free replenishment for bulk quality issues.
Negotiable refund or deduction from subsequent orders if rework/replenishment is not feasible.
Q Do you provide pre-production sample confirmation? Will mass production start only after confirmation?
A
Pre-production sample confirmation is mandatory. A pre-production sample will be made; mass production starts only after your written confirmation of appearance, function, quality and all details to avoid deviations from the source.
Q Who owns the copyright of the product design plan?
A
Customer-provided designs: Copyright belongs to the customer.
Designs exclusively developed by us based on customer needs: Copyright belongs to the customer as agreed in the agreement.
Q What is the complete OEM/ODM cooperation process?
A
Demand communication → Sample quotation → Program design → Design confirmation → Sample making & confirmation → Cooperation agreement signing → Down payment → Mass production & quality inspection → Final payment → Logistics shipment → After-sales follow-up. Progress is synchronized with you in real-time at each stage.
Equipped with a complete set of facilities and a well-structured team, we are capable of providing customers with comprehensive customized products, boasting first-class quality and reliable supply capacity.
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